Payments do not exist for their own sake. The payments function is the merchant’s revenue gathering platform that must balance three overarching business goals:

• Enhance the customer experience, increasing sales by maximizing approval rates and mitigating the effect of outages.
• Support growth by connecting to multiple endpoints that enable customers to pay using the currencies and forms of payment which they prefer.
• Lower the cost of payment processing and operations and thereby contributing to the company’s bottom line.

Accepting payments is critical for any business. Without gathering revenue, businesses cannot operate. For many companies, setting up a payments function is not something generally thought of. Typically considered a back-office function within Finance, payments is considered a necessity or, at best, a utility such as a phone or electric service—who needs to manage that? Setting up the proper infrastructure to manage payments, however, is as important as ensuring that all the lights are turned off at night. Not doing so may result in revenue leakages and overpayment to vendors, negatively impacting a company’s bottom line.

For over a decade, RPGC has been helping companies set up the proper payment infrastructures. Fundamentally, this means selecting appropriate payment vendors through the management of Request for Proposals, optimizing the merchant account (or MID) hierarchy for accounting & risk management needs, and measuring proper Key Performance Indicators to optimize payment operations—in particular, the Total Cost of Payment acceptance. Setting up vendor relationships facilitates growth and provisions actionable data to maximize revenue acceptance and fraud/risk minimization. The payments function directly contributes to a company’s success.

Without strongly established payments fundamentals, corporations will find it difficult to maximize both growth and cost management plans. To help merchants thrive in this payments space we love so much we provide the following services:

Payments Workshop – Regardless of whether your priority is operational cost control, global growth or enhancing the customer experience, RPGC provides deliverables to help our clients better leverage their product or payments as an asset.

Authorization Analysis – Our Authorization Analysis identifies opportunities for clients to optimize authorization rates and provides actionable insights to remediate.

Payment Fee Analysis – So that payments can be accurately measured and responsibly managed.

Fraud Rules Analysis – To proactively prevent disputes.

RFP and Vendor Management – We help you define your requirements so that you don’t waste time evaluating products and services that don’t meet your needs.

Chargeback Management Evaluation – We will help you to shape your rulesets, sales practices, data visibility, and chargeback process flow to effectively manage your chargeback volume and improve your “win” ratios.

Project Support & Acceleration – Accomplish your priority projects without sacrificing day-to-day operational integrity.