Payments Reconciliation is much more than just financial reconciliation. Maximizing your acceptance rate has a clear impact on enhancing a shopper’s customer experience. The checkout itself is a marketer’s moment of truth. There’s nothing more intimate than taking someone’s money, so the process needs to be flawless. When it’s not, 26% of customers that experience a decline reduce their patronage with a merchant. More alarming, 32% of customers that experience a decline stop shopping with the merchant entirely.

Ill-advised or poorly thought through authorization processes harm acceptance rates. RPGC’s Authorization Analysis identifies opportunities for clients to optimize authorization rates and provides actionable insights to remediate. To do this, we map processor/acquirer response codes to recommended actions for enhanced approval ratios. After our preliminary review, we are able to define an optimal approach to decline management for augmented approval rates. This often leads us to process and tool recommendations to enhance your processing set up and underlying data structure to conduct in-depth analysis of authorization approvals on a consistent basis. We’re experienced with merchants processing anywhere between $50 million and $75 billion in volume across every MCC Category. Whether your approval rates are distressingly low, or you’re trying to squeeze out the last bit of performance, we’re well prepared to help. 

To steer you towards your goals, we provide recommendations to your transaction logic for retries, routing, data capture and submission and the KPIs to track. By analyzing your declines through many lenses we are able to propose relevant strategies that will boost your approval ratios, regardless if you asked us to perform a health check, or you are seeing lower than industry benchmark ratios in a specific geography. Here are some of our Clients’ successes:

• For an advertising company with several PSPs RPGC reduced this merchant’s payment costs by millions of dollars annually and increased its transaction approval rates globally. This company also implemented RPGC’s vendor management framework, which remains in place for today. 
• For a single acquirer merchant, RPGC identified opportunities for acceptance rate improvement using the merchant’s existing infrastructure to increase approvals from mid-60% on Visa MIDs to the industry benchmark of the high-80% on first-time transactions. RPGC also recommended Account Updater practices to further improve approval rates for transactions conducted by return customers.
• For an omnichannel technology company, RPGC recommendations led to infrastructure improvements that lifted approval rates 7%
• For a digital subscription merchant, RPGC recommendations improved their global acceptance rate by 30% across their entire volume.

Payments is never a fix-it-and-forget-it function. Response times and issuer risk scores change by the millisecond, meaning our recommendations are purposed to help you succeed in a rapidly-evolving ecosystem. That’s why our services can be structured for deep single time efforts or continuous monitoring.

Our Process 

This service will be provided in these phases:

1. Together we mutually define Project Plan, Timeline, information transfer requirements and expected reporting cadence
2. We review your documentation
3. We perform our analysis
4. We craft Findings & Recommendations
5. We present our deliverables to you! 
6. We also make ourselves available to discuss the recommended changes with folks in your organization that aren’t as focused on payments as you are, who may need additional context to understand why some of our recommendations are beneficial.

Deliverables

We provide you with a checklist of recommended logic changes and walkthrough these recommendations with your operations team and your engineers.